Ortega Cottage Dentistry (“Ortega Cottage Dentistry,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit a form, request an appointment, communicate with our office, or otherwise interact with our services.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

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We may collect personal information you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Mailing address
• Appointment request details
• Insurance or treatment inquiry information
• Any other information you choose to submit through our forms or communications

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We may also collect limited technical and usage information automatically, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the site
• Referring website or source

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2. How We Use Your Information

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We may use your information to:

• Respond to appointment requests and inquiries
• Contact you about dental services, scheduling, or office updates
• Provide customer support
• Improve our website and user experience
• Maintain security and protect against fraud or misuse
• Comply with legal and regulatory obligations

We only use the information you provide in connection with your request unless you otherwise consent to additional use.

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3. SMS Communications

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If you choose to opt in to text messaging, we may send you messages related to:

• Appointment reminders
• Scheduling updates
• Office notifications
• Support or service follow-up
• Promotional messages, only if you have specifically consented

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SMS consent is not shared with third parties or affiliates for marketing purposes. This type of opt-in language appears on the policy and is commonly included in current privacy/SMS policy setups.

You can opt out of SMS communications at any time by replying STOP.
You can reply HELP for assistance.
Message and data rates may apply.
Message frequency may vary.

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4. How We Share Information

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We do not sell your personal information.

We may share information only as needed with:

• Website hosting and technology providers
• Scheduling, communication, or form-processing vendors
• Analytics providers
• Professional service providers supporting our business operations
• Government authorities or legal bodies when required by law

We may also disclose information when necessary to protect our rights, comply with a legal process, or investigate suspected fraud or misuse.

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5. Cookies and Analytics

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Our website may use cookies, analytics tools, and similar technologies to understand how visitors use the site and to improve performance. This may include information such as which pages are visited, how long visitors stay, and how users navigate the website.

This information is generally aggregated and does not directly identify individual users on its own.

You can manage cookies through your browser settings.

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6. Third-Party Links

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Our website may contain links to third-party websites, booking tools, maps, social platforms, or external service providers. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before submitting information through them. Both reference pages include this kind of third-party-link disclaimer.

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7. Data Security

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We use reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

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8. Your Choices and Rights

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Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, where applicable
• Withdraw consent where processing is based on consent
• Ask questions about how your information is used

To make a privacy-related request, please contact us using the information below.

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9. Children’s Privacy

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Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement. If you believe a child has submitted personal information to us, please contact our office so we can review and remove it if appropriate.

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10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. We encourage visitors to review this policy periodically to stay informed about how information is handled. Both reference pages also include an “effective date / last updated” approach and update language.

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11. Contact Us

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If you have questions about this Privacy Policy or how your information is handled, please contact:

Ortega Cottage Dentistry
27382 Calle Arroyo, San Juan Capistrano, CA, 92675

(949) 749-2868‍